Terms of Sale

Where a credit account has not been approved, C.O.D will apply to the order.
Where a credit account is approved, customers account will require payment within 30 days from statement.
Kool Pelmet Supplies reserves the right to suspend all overdue accounts.
Overdue accounts will be forward to Debt collection company, any expenses incurred will be paid by the customer.

Goods/products can only be returned by the customer once approval has been given by a Kool Pelmet Supplies staff member.
Any claim must be made within 14 days of goods received.
All goods supplied must be in the same condition as received.
Accompanied by an invoice, date of supply and the reason for return.
In the event of any defect or fault in goods supplied, liability is limited to replacement of defective goods.
Goods can only be returned if faulty/damaged or ordered incorrectly.
No goods will be accepted for change of mind or not sold.
Customers must notify their Sales Representative or office administration staff to receive a credit note.